Refund policy

Please read this before paying, so there are no surprises. It is short, and it is the same policy we apply in practice.

Last updated: 19 October 2026

Try before you buy. DialFlow gives you 24 hours of full use, free, with no card and no account. That trial exists so you can confirm the app works on your phone and suits how you dial before spending anything.

1. What can't be refunded

A DialFlow licence key is delivered digitally and immediately, and it cannot be returned once it has been sent to you. For that reason:

Payments are not refundable once your key has been issued.
Changing your mind, or not using the app after buying, is not grounds for a refund.
Buying a monthly or yearly licence and then deciding you want lifetime instead is not grounds for a refund, though monthly and yearly keys do simply expire on their own.

2. What we will always fix, free

If something is wrong on our side, you get it sorted at no cost. That covers:

A key that doesn't activate — if it was issued for your device code correctly, we will reissue it.
A key issued for the wrong device code — send the correct code from the app and we move the licence.
An app that won't install or won't open on a phone that meets the requirements (Android 8.0 or newer) — we will work the problem with you, and if it can't be fixed, we refund you.
A duplicate or accidental payment — you get the extra amount back.

3. Before you ask for a refund

Most problems are quick to solve, so message us first on WhatsApp or email. Include your device code, your payment screenshot and what's happening. If the issue turns out to be on our side and it can't be fixed, we will refund the payment.

4. How a refund is paid

Refunds are returned to the same UPI handle the payment came from, normally within 2–3 working days of us agreeing to it. We can't send a refund to a different account or as cash.

5. Your statutory rights

Nothing in this policy takes away rights you have under the law of India, including consumer protection rules that may allow a refund where a product is not as described or is defective. Where the law and this policy disagree, the law wins.

6. Asking for a refund

Email nayanprakash90@gmail.com or WhatsApp +91 81024 97920 with your device code and payment screenshot, and tell us what went wrong.